Refund policy

 

Return & Refund Policy

 


Last Updated: September 17, 2025

 

 

 

1. General Policy

 


As a general rule, we do not accept returns or refunds due to customer reasons, such as:

differences in impression, color/size expectations, mistaken orders, or any other subjective preference issues.

 

 

 

2. Eligibility for Returns (Initial Defects Only)

 


Only initial defects are eligible.


Please contact us within 3 days from the date of delivery, including your order number and photos clearly showing the defect, via email or our contact form.


A refund will be issued only if all of the following conditions are met:

 

  • Our team has reviewed your request and approved the return

  • The item is returned within 7 days of approval

  • The item is unused, in resellable condition, and includes all original tags, accessories, and packaging/box

 

 

 

 

3. Return Shipping Method & Cost

 

 

  • Return shipping costs must be paid by the customer.

  • To prevent loss, returns must be shipped by a trackable method, such as:

     

    • Yamato Transport: Nekopos / Takkyubin Compact

    • Japan Post: Yu-Packet / Yu-Pack

     

  • Cash-on-delivery or COD returns will not be accepted.

  • We are not responsible for loss or damage during return shipping.

    Please contact the carrier directly if shipping issues occur.

 

 

 

 

4. Refund Method

 


If our inspection confirms the item is defective, we will refund the payment to the original payment method.


The following charges are not refundable:

 

  • Shipping fees (outbound or return)

  • Payment processing fees

  • Gift-wrapping or customization charges

  • Customs duties or import taxes

 


If the refund causes your original order to no longer meet a free-shipping threshold, the applicable shipping fee will be deducted from your refund.

 

 

 

5. Examples of Non-Eligible Returns

 


Returns/refunds will not be accepted in the following cases, including but not limited to:

 

  • Signs of use or wear, try-on marks, scratches, stains, or odor transfer

  • Missing accessories or components

  • Damage to packaging or outer box only

  • Color differences between screen display and actual product

  • Natural characteristics/variations of materials (e.g., leather grain, wrinkles, color shading, vein patterns)

  • Sale, outlet, clearance items

  • Made-to-order or personalized/engraved products

  • Gift cards or digital products

 

 

 

 

6. Unauthorized or Late Returns

 


Returns shipped without prior approval or after the deadline will not be accepted or refunded.


If a package is returned to us due to refusal of delivery or extended absence, we may charge or deduct return shipping fees and handling fees from the refund amount.

 

 

 

7. International Orders

 


For international shipments:

 

  • Customs duties, import taxes, and brokerage/clearance fees are non-refundable.

  • Any customs or import fees incurred when returning an item are the customer’s responsibility.

 

 

 

 

8. Return Procedure

 

 

  1. Contact us at support[at]iskii.jp with the subject line:

    “Initial Defect / Order #XXXX”

  2. After approval, we will provide the return address by email.

  3. Once the item arrives and passes inspection, we will process your refund.