Shipping policy

 

Shipping Policy

 


Last Updated: September 17, 2025

 

 

 

1. Shipping Regions

 


We ship within Japan (including remote islands).

For overseas orders, please refer to the “International Shipping” section below.

 

 

 

2. Shipping Fees

 

 

  • Free shipping for orders of ¥4,000 (tax included) or more within Japan.

  • Additional fees such as COD fees, relay fees, or remote area surcharges (if applicable) are the customer’s responsibility.

 

 

 

 

3. Dispatch Time

 


Orders are shipped within 1–3 business days after payment confirmation.

Shipping may be delayed during weekends, national holidays, company holidays, high-volume periods, or due to natural disasters or unforeseen circumstances.

 

 

 

4. Shipping Method

 


Orders are shipped using trackable delivery services such as Yamato Transport or Japan Post.

The shipping carrier cannot be specified by the customer.

 

 

 

5. Delivery Date & Time Requests

 


Depending on stock status and delivery region, requesting a preferred delivery date/time may be possible, but cannot be guaranteed.

Any changes after shipment must follow the regulations of the respective carrier.

 

 

 

6. Combined or Split Shipments

 


When multiple items are ordered together, we generally combine shipments and ship according to the slowest lead time.

If you prefer separate shipments, additional shipping fees will apply.

 

 

 

7. Pre-orders & Made-to-Order Items

 


For pre-order or made-to-order products, the delivery schedule stated on each product page takes priority.

If ordered together with in-stock items, the entire order will typically be shipped once all items are ready.

 

 

 

8. Address Issues & Delivery Failures

 


If a package is returned due to:

incorrect address, relocation, long-term absence, refusal of delivery, or similar issues—


→ The round-trip shipping fees and handling fees will be charged or deducted from any refund.

Additional shipping fees will be required for re-shipment.


Carriers typically hold packages for a limited period (approx. 7 days from the first delivery attempt).

Re-shipment after the holding period expires will incur additional costs.

 

 

 

9. Packaging

 


To reduce environmental impact, we may use simplified or minimal packaging.

Minor scuffs or dents on the outer shipping box or packing materials may occur during transport and do not constitute a product defect.

 

 

 

10. Damage or Issues During Delivery

 


If you suspect damage, a missing item, or incorrect contents, please contact us within 3 days of delivery, including:

 

  • Order number

  • Photos of the outer box, inner packaging, and affected item(s)

 


We will respond based on the carrier’s investigation.

 

 

 

11. International Shipping

 


We ship internationally only to supported countries.

 

  • Shipping fees are charged at actual cost

  • Duties, import taxes, and customs clearance fees are the customer’s responsibility (DDU / Delivered Duty Unpaid)

  • Delays or returns may occur due to local customs or regional delivery conditions